privacy policy
Effective date: August 12, 2026
1. Purpose of this policy
Les Consultants en Récupération A. Douville & Assoc. Ltée (“we”) values the protection of your personal information. This policy explains what information we collect through the website [www.exemple.ca] (the “Site”), why we collect it, how we use, protect and retain it, and the rights you may exercise.
It is published in accordance with Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25 (An Act to modernize legislative provisions as regards the protection of personal information).
Personal information is any information that relates to a natural person and allows that person to be identified, directly or indirectly.
2. Person in charge of the protection of personal information
The following person acts as the person in charge of the protection of personal information. You may contact this person with any question, request for access or correction, or complaint:
André Douville
Person in charge of the protection of personal information
1964 St-Elzéar Boulevard West
Laval, Quebec H7L 4A8
Phone: (450) 682-8147
Email: bdouvilleassoc@videotron.ca
3. Information we collect
The Site’s contact form contains only two fields:
– your email address;
– your phone number.
If you include other information in a free-form message, we only process what is necessary to respond to you.
Like any website, the Site generates connection logs kept by our hosting provider (IP address, date and time of the visit, pages viewed, browser type). These logs are used solely for security, troubleshooting and the proper operation of the Site.
We do not collect any sensitive information (for example health, financial or biometric information), and we never require you to send us such information through the form.
4. Purposes of collection
We use your information only to:
– respond to your request for information and communicate with you by email or phone;
– follow up on your request or send you a quote, where applicable;
– ensure the security, maintenance and availability of the Site;
– meet our legal obligations.
We do not use your information for prospecting, profiling, targeted advertising or resale. We will never use it for a new purpose without first obtaining your consent, unless permitted by law.
5. Consent
By voluntarily completing and submitting the contact form, you give your express, free and informed consent to our collecting and using your email address and phone number for the purposes described in section 4.
You may withdraw your consent at any time by writing to the person in charge named in section 2. Withdrawing your consent does not affect exchanges that have already taken place, but it ends any further processing and results in the destruction of your information, subject to our legal retention obligations.
No information is collected from a person under 14 years of age without the consent of the person having parental authority or the tutor.
6. Disclosure to third parties
We do not sell, rent or trade your personal information.
Your information may be accessible to the following categories of third parties, strictly to the extent necessary for them to provide their services and under an obligation of confidentiality:
– our web hosting provider, Web Hosting Canada (WHC), a company based in Quebec, which hosts the Site, the database and the emails sent through the form;
– the email service provider used to receive and process messages from the form;
– a technical service provider engaged to maintain the Site, when its work requires it.
We may also disclose information where required by law, in particular at the request of a competent authority or a court.
7. Place of storage and disclosure
The Site’s data is hosted in WHC’s Canadian data centres, located in Canada. We do not transfer your personal information outside Quebec in the course of operating the Site. Should such a disclosure become necessary, we would first conduct a privacy impact assessment, as required by law.
8. Cookies and tracking technologies
The Site uses only cookies that are necessary for its technical operation and security (for example, keeping a session active or protecting the form against automated submissions). These cookies are not used to profile you.
No identification, location or profiling function is enabled by default. Should we ever add audience measurement or advertising tracking tools, they would be disabled by default and enabled only after obtaining your consent.
You may configure your browser at any time to block or delete cookies. Some features of the Site may then no longer work properly.
9. Retention period and destruction
We retain your information only for as long as necessary for the purposes for which it was collected, namely:
– contact form requests: up to 24 months after our last exchange;
– technical hosting logs: according to the retention period applied by WHC, generally a few months.
Once these purposes have been fulfilled and the legal retention periods have expired, the information is securely destroyed or anonymized using a process that complies with recognized standards.
10. Security measures
We take reasonable security measures, proportionate to the sensitivity of the information collected, including:
– encryption of communications with a TLS certificate (HTTPS) across the entire Site;
– access to email accounts and to the Site’s dashboard restricted to authorized persons, with strong passwords;
– regular updates of the website, its plugins and its components;
– backups performed by the hosting provider;
– awareness training for the people who handle the information about their confidentiality obligations.
No transmission over the Internet is completely secure. We ask that you not send us sensitive information through the contact form.
11. Confidentiality incidents
We have put in place a procedure for detecting and handling confidentiality incidents (loss of, or unauthorized access to, use or disclosure of information). Every incident is recorded in a register.
When an incident presents a risk of serious injury, we promptly notify the Commission d’accès à l’information du Québec and the persons concerned, and we take the necessary measures to reduce the risk and prevent a recurrence.
12. Automated decisions
We do not use any system that makes decisions based exclusively on automated processing of your personal information, nor any recognition or profiling technology.
13. Your rights
Subject to the conditions provided by law, you may:
– be informed of the information we hold about you and the purposes for which it is used;
– access your personal information and obtain a copy of it;
– have inaccurate, incomplete or equivocal information corrected;
– withdraw your consent to its use or disclosure;
– request the destruction of your information when it is no longer necessary for the intended purposes;
– require that the dissemination of information cease, or that a hyperlink giving access to it be de-indexed, in the cases provided by law;
– receive your information in a structured, commonly used technological format (portability), or request that it be released to another person or organization, where technically feasible;
– file a complaint with the Commission d’accès à l’information du Québec.
14. How to exercise your rights
Send your request in writing to the person in charge of the protection of personal information named in section 2, by email or by mail. Describe your request and include the information we need to verify your identity, to prevent any disclosure to an unauthorized person.
We will respond within a maximum of 30 days of receiving your request. Our response will be in writing and, in the event of a total or partial refusal, we will state the reasons, the applicable legal provision, your right to contest the decision before the Commission d’accès à l’information and the time limit for doing so.
No fee is charged for access to your information. Reasonable fees may be charged for the transcription, reproduction or transmission of documents; you will be informed of them in advance.
15. Complaint handling
Any complaint regarding the protection of your personal information must be sent to the person in charge named in section 2. The process is as follows:
1. Acknowledgment of receipt of your complaint, normally within 10 business days.
2. Review of the complaint by the person in charge, who may ask you for additional information.
3. A reasoned written response within a maximum of 30 days, specifying any corrective measures adopted.
If you are not satisfied with how your complaint was handled, you may contact:
Commission d’accès à l’information du Québec
Suite 500, 2045 Stanley Street, Montréal, Quebec H3A 2V4
Phone: 1 888 528-7741
Website: cai.gouv.qc.ca
16. Links to third-party websites
The Site may contain hyperlinks to websites that we do not operate. We are not responsible for the privacy practices of those websites. We encourage you to read their own policies.
17. Changes to this policy
We may amend this policy to reflect changes in our practices or in the legal framework. Any change is posted on this page with a revised update date. In the event of a significant change, a notice will be posted on the Site. We encourage you to review this page periodically.